Returns & Exchanges
At Don's Liquors & Wine, we strive for complete satisfaction with every bottle; however, due to legal regulations regarding the sale of alcohol, returns are only accepted for damaged or defective products within 14 days of purchase.
Inspect Your Order
Thoroughly check your delivery or pickup order for any signs of breakage, leakage, or incorrect vintages immediately upon receipt.
Contact Our Team
Email our support team with your order number and clear photographs of the damaged or incorrect items to initiate a return request.
Verification Process
Wait for our inventory specialists to review your claim and provide a Return Authorization Number (RAN) and specific shipping or drop-off instructions.
Receive Refund or Replacement
Once the item is verified, we will issue a full refund to your original payment method or arrange for a replacement bottle to be sent at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing